At the end of January I noticed a higher than usual (more than double) direct debit from BT. When I checked for my bill online it was not there. The last bill still shows as December.
I called customer services and they said they could not see the bill either and therefore cannot explain the high direct debit. They said they would submit a technical request and my bill will be available within 48 hours.
Two days later I checked again, still no bill. So contacted customer services again, this time via web chat. After what seemed like an eternity waiting after I had explained the problem they came back with the same answer, the bill will be available in 48hours. After I explained that was what I had already been told I was assured it would definitely update this time.
So..... 9 days later I still can't see my bill.
Is anyone else having the same problem?
Not sure if I should wait for my February bill due next week or submit a complaint.
