I've heard on the news about this price rise, but I have not received any email from BT
What's the legalities of this, please?
Can I refuse the price rise?
When did you start your contract? It may be that you are not going to be subject to any of the price rises.
If you want to check you should call 0800.800.030 and they should be able to advise you.
More knowledgeable about what? You asked the Chat person a question about the date it was sent and they gave you an answer. I have no way of knowing if that is correct or not any more than you do. Give the number a call.
More knowledgeable about the subject of price rises
As you have 24000+ posts on here I thought you may know more than me!!
I guess my question should have been: Is that phone number some special line or is it just BT customer services?
I will call it - this will be the third time I'll have contacted them 8[
In answer to your more direct question, yes they are BT Customer Services. As per your first post question you asked, they will be able to answer your question about the price rise. That was why I posted it in the first place and told you that they should be able to advise you.
Spoke to 3 more people from BT today
Apparently I was sent the email but they don't know what email address is was sent to, or it could have been a blank email address (!!!)
It's been raised as a complaint