see if forum mods can help - they are bt employees. they will post here
Welcome to the forum and thanks for your post!
Sorry for all the problems you're having getting services connected since moving over to us. I have let Claire in the Twitter team know that you have posted and I have asked her to follow up with you about this again tomorrow.
@PinkiePip Thanks for posting back and for the kind words about Claire.
One thing for sure is that she'll keep ownership of everything for you throughout the entire process until everything is done and dusted.