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Farida
Aspiring Contributor
2,874 Views
Message 1 of 18

Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

Hi, 

I ordered BT Infinity and Phone online from BT. Do I need a MAC from TalkTalk? 

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17 REPLIES 17
ironman123
Recognised Expert
2,869 Views
Message 2 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

Yes you will need to get your MAC from TT,I know that BT state that they will do it all for you,but to be on the safe side,get it yourself.

You will also need to get the BT line activated before the engineer comes to install infinity.

The HH3 should arrive about 2 days before the engineer comes to install it.

 

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scottyg35
Contributor
2,864 Views
Message 3 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

I just moved from sky and not at any point did I get asked for a Mac code? If you don't have line rental with bt you shouldn't need one . A Mac code is just to move a broadband service on the same line rental.
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Brumski
Contributor
2,860 Views
Message 4 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

I also just moved from TT (phone and BB with TT) and was never asked for a MAC code at any point.

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gcdcfc
Contributor
2,844 Views
Message 5 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

You rarely need a MAC code nowdays.

The new provider (BT) does everything for you regarding switching services ETC.
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biffo1963
Aspiring Expert
2,820 Views
Message 6 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

Farida,

 

Just to emphasise, you need to get your phone line activated before your Infinity is installed.  Although you might get lucky with individual engineers it is not usual BT policy to install a phone line and Infinity in the same visit.

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Brumski
Contributor
2,816 Views
Message 7 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

Unless I missed something, why are you assuming that he is getting a new phone line installed?

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scottyg35
Contributor
2,793 Views
Message 8 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

Because they are coming from TT and you have to have a TT phone line to get there broadband! And also you don't need the phone line to be active as my infinity was installed and working before bt turned the phone line on so it CAN all be done at the same time.
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Brumski
Contributor
2,783 Views
Message 9 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

Previously having a TT line, and switching to BT != having a new line installed. Having a new line installed requires proper engineer work at your home, switching from TT to BT they just have to **bleep** about their end. When I made my Infinity order I was given a date that my BT phone line went active, it was the same day that the Infinity engineer was coming out

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ironman123
Recognised Expert
2,772 Views
Message 10 of 18

Re: Just ordered BT Infinity and phone, Do I need a MAC from my previous provider(TalkTalk)

There is always the possibility that TT could continue to bill the OP,unless a formal leaving date is given by the customer,that is why I recommended that the OP do that,just in case TT continue to send bills even after the move to BT is complete.

And if the line is not switched from TT to BT [activated] ,before the infinity install date,BT will not install it.

 

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