We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Welcome to the forum. I'm asking the moderators to have a look at this for you and the will post contact info here in the morning.
We'll need to check the account to make sure there's a discount added as it should be wiping out the monthly charge. You can reach us by clicking on my user name and then on contact the mods.