@Anonymous wrote:
Thank you, its just so frustrating after all the promises, when I now realise after reading all the threads on this it was never going to happen.
Its usually a problem if people move to Virgin Media, as their network is totally different. There should not be an issue porting a BT Retail number to other providers, provided its the first porting, and has not been ported to another provider meanwhile.
Some providers do not follow the correct process.
You may be within your rights to cancel, if you were promised in writing, that you could keep your BT Retail phone number.
