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Newbie
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Message 1 of 2

Keep losing broadband connection

Hi

 

Since moving premises 2 months ago our broadband has been unreliable.  The problem seems to be that connection is lost about every 10 minutes, sometimes more (light starts flashing orange on BT Home Hub).  It reconnects automatically after about 60 seconds but as we rely on the internet for realtime business use (online auction bidding) it is causing real problems.

 

Any ideas?

 

Thanks

Karen

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Keep losing broadband connection

You need to look here first, this is the main help page.

 

http://bt.custhelp.com/app/answers/detail/a_id/32908/c/346

 

It runs through a number of checks you need to do.

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