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jjgraphics
Recognised Expert
1,009 Views
Message 11 of 16

Re: Keep losing connection via wireless.

Hi Dave,

 

Just because the light is on, doesn't mean anybody's at home!

 

I know from experience that the wireless light can be on when there is absolutely NO signal from a HH3 and even if there IS a signal, it does not mean that the HH3 will definitely allocate an IP address and start the throughput of data.

 

From my experience with HH3s, what you are describing is typical of one that is going sour.

 

I suggest that you first try a Factory Reset by going into the Advanced settings on the HH to see if that will restore sanity. Note that this will remove any settings you may have applied and will restore WPA encryption which is fine with all Apple products.

 

Next, delete all previous wireless settings from the Network pane of System Preferences on your Mac. Now try connecting with the default username and password as noted on the label on the rear of the HH and see what happens.

 

If that does not cure the problem, call 0800 111 4567, be polite but firm and insist on receiving a replacement hub . . . or go with my original suggestion and get an Airport Extreme. You will not regret it if you do!

0 Ratings
Scriptkiddiee
Aspiring Contributor
1,006 Views
Message 12 of 16

Re: Keep losing connection via wireless.

A limited or no connectivity status on your computer implies the wireless connection is fine and it is the network connection that is the problem so changing wireless security and channel is not going to help. This sounds like a DHCP/IP address problem, when/if it happens again try and find out if the device has an valid IP address e.g 192.168.1.64. Then try and do a disconnect/reconnect from the connection manager on each device one after another as this will force a refresh and re-allocation of a network address. This may atleast rule out any wireless interoperability issues with your devices.
0 Ratings
loonboy
Contributor
987 Views
Message 13 of 16

Re: Keep losing connection via wireless.

the home hub 3 seem to be prone to wifi problems since a recent firmware update in june

i had the EXACT same problems

 

i myself rang for a new home hub and when i fitted it it was exactly the same , rubbish at wifi.

 

the onlyway i could solve it is to do the decent thing and THROW the home hub 3 in the bin and buy a new cable router

 

i fitted a netgear n750 and its the buisness, wifi is once again wicked instantly

 

my advice is bin the home hub 3 and do the same mate, its the firmware

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Highlighted
Tillypup
Aspiring Contributor
971 Views
Message 14 of 16

Re: Keep losing connection via wireless.

I've just had the infinity install today, but as the HH3 arrived a few days ago, I started using it on my ADSL line. I have a similar problem, it seems that all of my N capable devices get disconnected at the same time, although the older b/g devices can still work fine when this happens. The connection from the laptop gets stuck at 'Attempting to authenticate', makes no difference if I set the hub to just b/g, it still dumps all the N capable devices at the same time - only a reboot of the hub resolves the issue. Always seems to be caused by another device being turned on/activated, be it a smart phone/kindle/laptop whatever.

 

Does seem that the HH3 is a pile of c**p, time to go buy something decent! .

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Kitt
Contributor
941 Views
Message 15 of 16

Re: Keep losing connection via wireless.

I had an issue with a PC randomly dropping the wireless connection and at first thought it was caused by Smart scanning - it wasn't, I also disabled 'N' compatibility, but that didn't help either.

 

What did cure it was changing the Country Region of the Wireless Card\Adapter on the PC from IC (1-11) to MKK1 (1-14) in the card's properties\advanced tab in Control Panel>Device Manager>Network Adapter ...in the 24hrs since there have been no drop-outs at all.

 

See the image below:

 

Network Properties.jpg

 

Hope this helps. 

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jjgraphics
Recognised Expert
933 Views
Message 16 of 16

Re: Keep losing connection via wireless.

Interesting one, that.

 

But . . .  I have seen quite a few wifi problems with Macs, where replacing the HH3 (or an HH2 as the case may be) with a new one cured the problem instantly unless the new router was bad as well! The Mac does not have any router settings that need tinkering with.

 

In my experience with many machines, the Mac's built-in WiFi very rarely has trouble with any routers other than bad examples of HH2 and HH3.

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