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germar1947
Aspiring Contributor
4,189 Views
Message 1 of 9

Keeping my existing phone number

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I am a new customer to BT, I signed up online, I left my previous telephone and Internet provider as I was fed up with their poor service  upon ordering  from BT I was assured through the order and afterwards that I could keep my existing telephone number  which I've had for many years this was one of the conditions I made when ordering! 

I found upon receiving the paperwork from BT and order confirmation that I had been allocated a new tel number I contacted BT and they assured me this was purely a generic number to fulfil the order and that the old number could be put back in place I find that the old number  is NOT yet been given back to me I have phoned and been told the help desk couldn't help me and to call back on Monday 12th needless to say I have written an email of complaint  I will of course call back again on Monday and hope to have this most infuriating and possibly ( MIs-Sale ) resolved

If I don't I shall leave Bt and go elsewhere 

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8 REPLIES 8
Devon_Dave
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Message 2 of 9

Re: Keeping my existing phone number

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You would normally be allocated a temporary number until your number becomes spare from your previous supplier, the number can then be ported across.

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germar1947
Aspiring Contributor
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Message 3 of 9

Re: Keeping my existing phone number

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Thank you Devon lets hope you are correct

Ill be on the phone to them tomorrow

G

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germar1947
Aspiring Contributor
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Message 4 of 9

Re: Keeping my existing phone number

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Sorry I should have written  Devon_Dave Smiley Sad

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germar1947
Aspiring Contributor
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Message 5 of 9

Re: Keeping my existing phone number

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Hi again Devon_Dave  does the number usually be ported across by BT ?

Thanks

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Devon_Dave
Distinguished Guru
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Message 6 of 9

Re: Keeping my existing phone number

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Did you tell BT what your original number was and did you request to keep it?

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germar1947
Aspiring Contributor
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Message 7 of 9

Re: Keeping my existing phone number

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the following  i have cut and pasted from my original post:

upon ordering  from BT I was assured through the order and afterwards that I could keep my existing telephone number  which I've had for many years this was one of the conditions I made when ordering! 

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germar1947
Aspiring Contributor
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Message 8 of 9

Re: Keeping my existing phone number

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Hi all I am delighted to report that I called the BT help general number 150 this morning and spoke to a lovely lady who was  a fantastic help not only did she solve the porting of my old tel number but sorted out me getting signed up for free  BT Sports

I fully understood her and she understood me -- so 100% to her and BT for employing such a helpful lady

I now look forward to many happy years with BT

GeraldSmiley Very Happy

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DavidM
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Message 9 of 9
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Re: Keeping my existing phone number

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