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Keyboard wont appear on BT mail on an Hudl

My mother has purchased a Hudl Tablet. It was setup with BT email which worked fine, but for some reason the keyboard does not auto appear anymore when tring to create a new memo. It works fine for everything else (Search engines, Gmail etc..) it is only BT email that it does not work for, which leads me to believe it is the software that is at fault, can anyone assist?


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