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Beginner
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Message 11 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Hub 4 and disabling smart set up didn't work. I tried several channels with no effect.

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Beginner
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Message 12 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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What's splitting the networks?

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Beginner
606 Views
Message 13 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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What's splitting the networks?

I have tried setting up a new connection. Cannot find anywhere to delete the existing details. Changed my hub name so it would look like a new connection.

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Distinguished Sage
Distinguished Sage
602 Views
Message 14 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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It doesn't sound like a wireless problem. I wouldn't be surprised if it isn't due to the ongoing DNS problems that seem to keep re-occurring.

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Distinguished Sage
Distinguished Sage
596 Views
Message 15 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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@Bob1001 As you have a non BT router, have you tried changing the DNS servers to 8.8.8.8 and 8.8.4.4 to see if that helps?  Not sure if you can change DNS servers on a kindle.

 

 

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Beginner
572 Views
Message 16 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Didn't help

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Beginner
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Message 17 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Yes


@Bob1001 wrote:

Have you tried reseting your Kindle by holding down the on / off button for 30 seconds then restarting it.


 

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Distinguished Sage
Distinguished Sage
569 Views
Message 18 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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I assume your other devices are working ok as you are posting here.

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Beginner
558 Views
Message 19 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Most of my devices are ethernet cabled. My printer only connects to the hub not the internet unless you are updating it. Mobile connects. Connects to BT Wi Fi with Fon until the problem where it isn't inputting what I type for signing in into the sign on webpage correctly or that browser style log on doesn't wotk in kindle so I get stuck on that page & if I go off it and go back to store it asks me to log on. However it does sho the wi fi connected symbol at the top so it shows my kindle is still capable of connecting to wi fi- it just doesn't like logging on through a webpage to an internet connection as BT Wi Fi with FON needs

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Distinguished Sage
Distinguished Sage
553 Views
Message 20 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Is it BTWifi you can not connect to or your own home network which should be something like BTHomehub4-xxxx

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