No you are not on your own here. I have been having a constant problem with my wifi where whenever the landline is used to receive or make a call the wifi drops off. I had to go through the farce of calling the help center who are based in India. Speaking to people who I can hardly understand was so frustrating but after numerous calls and line testing etc I finally managed to get an engineer booked. He didnt turn up. No phone call, no nothing. I filled an online complaint with BT and they rang, full of apologies and reassurances etc and arranged another engineer. He didnt turn up. Again- no phone call, no apology, no nothing. The complaints dept rang me that evening to check my problem was now sorted and didnt even seem surprised that the engineer hadnt turned up. We arranged a third engineer and Yes! you guessed it - he didnt turn up. When the complaints dept rang me again that evening I was furious and demanded to speak to a manager. He came on the line and apologised and tried to get me to make another appointment! he seemed most put out when I refused and said I was cancelling my BT broadband package.
But do you know the worst thing? The engineers who didnt turn up? They are based 2 minutes down the road from me - I can see them leave for work in their vans each morning!
I am now going with Sky - hopefully they can solve this broadband issue, but I tell you, I was absolutely stunned at the behaviour of BT. If you would've told told me this would happen I would never believe you.
