ye idk what has happened lol it takes me like 5 minutes to load about 30 seconds of a youtube vid I guess BT capped me even tho I'm unlimited. Im never below 8 megs always 15/14.
Hi welcome to the forums,
The forums are customer to customer in the first instance, Only the mods (BT) will ask for personal information through a email link. Would you mind posting your Hub stats & BT speed test results this will help all with diagnosis-
To post the full stats from your router
for home hub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run BT speed tester and post the results from http://speedtester.bt.com/
If possible it would be best to connect to the BT master socket remove the front plate if possisble and connect to socket this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge BT Broadband, which will be passed onto you, around £130.00.
Noisy line! When making telephone calls, if so this is not good for your broadband, you can check-
Quite line test dial 17070 option 2 and listen - should hear nothing best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops etc, report it as a noisy line on your phone, don’t mention broadband, Bt Faults on 151.
Line state Connected
Connection time 0 days, 0:10:18
Downstream 18,167 Kbps
Upstream 1,195 Kbps
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 3.3 dB / 6.0 dB
Line attenuation (Down/Up) 22.0 dB / 6.4 dB
Output power (Down/Up) 0.0 dBm / 12.6 dBm
Loss of Framing (Local) 5
Loss of Signal (Local) 5
Loss of Power (Local) 0
FEC Errors (Down/Up) 49465 / 0
CRC Errors (Down/Up) 10 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 1