I appreciate that this issue is very frustrating for those who have been affected by this. I apologise for the frustration and inconvenience this has caused and for the lack of response from us in relation to this.
We have highlighted these complaint's to our senior email team and they have been investigating as to what is causing this issue. Not all customers are affected so we are trying to understand what is causing this. At the moment I cannot offer any further info into what the problem is, as the investigation continues.
We have had success is fixing this problem for anyone who contacts us directly so please if you haven't already, make yourself known on this thread and we will extend our contact link to you and sort this problem out.
As soon as I learn more from the investigation that is being carried out I will post back here and share it.
Once again I am very sorry for the hassle this is causing.
Now at 1PM today they leave THREE messages on my answer phone,( they were supoosed to phone between 10.15 and 12.15 this morning) 1 male probably the indian chap again, crackling line, unintelligable comments, 2 Lady probably Indian from Complaints dept saying she had now taken over the complaint, 3 same lady saying she has now passed my complaint back to the First guy !!!!!!!! Is this supposed to be a professional modern telecoms company??? or is it some very bad joke
Sean, I had to read your comment several times. "We have had success is fixing this problem" you write. I have now been without email for 9 days since BT were formally notified. I have had the usual treatment of remote access attempts, call backs that did not happen and "escalation". But still no emails - and zero customer care. I have no idea how to rectify the problem and have only the very minor consolation that many others are experiencing the same abysmal service currently being delivered by BT.
So are you able to find out what has happened to my email?
If you look on your own thread, message 26, you will see that you have been offered the assistance of the moderators.
I would suggest that you stick with the one thread, your own, and don't keep adding to every thread that has a similar problem. All that does is make it difficult for you and any body else replying to your problem.