I have been without landline and broadband for almost 2 weeks. Both myself and my partner work from home and rely on communication for our work. I called the 0800 number and spoke to somebody with a very poor grasp of the English language, the person who dealt with my first complaint neither understood my frustration or cared about my problem. I was told the fault was with the local network and would be looked at 5 days later. After 5 days had passed I contacted the call centre again to be told Openreach who were dealing with the fault are very busy and it would be looked into in 3 days. Today I was left a message telling me it would be dealt with on 3rd September. Is this the level of customer service that BT prides itself in?
Has anyone else had this experience and is there a UK based customer service team that will take this matter seriously?