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imjolly
Distinguished Sage
Distinguished Sage
609 Views
Message 21 of 25

Re: Laggy Connection - BT Infinity

Your down speed is within estimate but without any router stats you cannot tell is up speed is low causing the low upload speed or if it is actually a low upload speed



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stevey_stylee
Beginner
601 Views
Message 22 of 25

Re: Laggy Connection - BT Infinity

Thanks I will get in touch with Customer Services, but the issue isn't the speed, it's the quality of the connection, it behaves like it is a much slower connection which is why I began looking for packet loss but i'm not sure how to test/prove that  

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23prince
Contributor
589 Views
Message 23 of 25

Re: Laggy Connection - BT Infinity

It's taken me over a minute to get to this webpage. And it slows down in the evenings. It has to be BT's gateways I had NO issues with Zen before I came here it was full speed (80/20 sync) 24/7!
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stevey_stylee
Beginner
570 Views
Message 24 of 25

Re: Laggy Connection - BT Infinity

@23prince I am inclined to agree with you. I understand that BT Infinity is now contended at the national level rather than locally at exchanges which would explain why on an evening when people are downloading movies, watching on-demand TV and on-line gaming that the service slows, but that said just because we think we know the reasons for it doesn't make it acceptable.

 

Source:

http://btbusiness.custhelp.com/app/answers/detail/a_id/10829/~/what-is-the-contention-ratio-of-my-br...

23prince
Contributor
563 Views
Message 25 of 25

Re: Laggy Connection - BT Infinity

@stevey_stylee

 

In which case they should allow people to leave. I haven't been here long. I turned down Zen thinking BT was better. I realise what a nasty mistake it was and for the same price I should have stayed with them.

 

I understand tech support is useless with BT so I won't be bothering to call them. 

 

11 months and counting it seems. 😕