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gpgayna
Beginner
479 Views
Message 1 of 8

Land line problem fixed but broadband ip profile now needs resetting.

HI, We've had intermittent phone line problems which were fixed today, but this has resulted in our broadband connection being restricted to 0.14 Mbps by the IP Profile setting at the exchange. Been waiting on 151 for over an hour and have given up! Please can an Op reset our IP Profile please.. the results from the bt wholesale speed test are:

 

Download speedachieved during the test was - 0.13 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :5.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

 

The reference for the open fault is:

 

***EDITED***

 

 

thank you!

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
468 Views
Message 2 of 8

Re: Land line problem fixed but broadband ip profile now needs resetting.

Its going to take a few days for the IP profile to increase, so please just leave the connection and the home hub alone.

 

This post may help.

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

 

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gpgayna
Beginner
453 Views
Message 3 of 8

Re: Land line problem fixed but broadband ip profile now needs resetting.

Hi. Thanks for the reply. So is there no way any more to get someone to manually reset this? Thanks.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
449 Views
Message 4 of 8

Re: Land line problem fixed but broadband ip profile now needs resetting.

By the time one of the moderators (BT) could deal with it, the IP profile would have sorted itself out. As your connection speed is good, the IP profile should recover quite quickly. Usually takes 3-5 days, depending on stored fault history.

 

If you had a good connection before the fault, then it should be quite quick.

 

If you run the BT Wholesale performance tester, and then select further diagnostics, it will tell your your IP profile.

DO NOT restart the home hub as it suggests at step 5, as that will delay the recovery of the IP profile.

 

http://speedtest.btwholesale.com/

DanielS
Moderator
Moderator
446 Views
Message 5 of 8

Re: Land line problem fixed but broadband ip profile now needs resetting.

Hi @gpgayna,

 

Welcome to the Community Forums.

 

You can get in touch with us by clicking on my user name and then on contact the mods. Remember what @Keith_Beddoe said in his comment. It will take us some time before we can reply back. Hopefully, by that stage, you won't need our intervention.

 

Thanks

 

DanielS

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gpgayna
Beginner
433 Views
Message 6 of 8

Re: Land line problem fixed but broadband ip profile now needs resetting.

Hi Keith. Thanks for the reply. Will monitor the speed / ip profile via the speed test web page and hopefully will see this return to normal soon.
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gpgayna
Beginner
433 Views
Message 7 of 8

Re: Land line problem fixed but broadband ip profile now needs resetting.

Thanks Daniel. Will monitor for a couple of days and if still at an ip profile of 0.14 Mbps will get in touch.
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john46
Distinguished Sage
429 Views
Message 8 of 8

Re: Land line problem fixed but broadband ip profile now needs resetting.

You need to wait 3/5 days for the IP Profile to rise automatically
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