Landline Fault

[grantley]

I have a landline fault for the third time in as many months.  It won’t be fixed until Friday.  I am beginning to be irritated by this inconvenience which is proving difficult to solve.  

For the first time today, I asked about compensation.  I have never received compensation in the past and was told it will be automatically applied to my account after two days.

I feel that the service I am receiving is poor but that no-one is remotely concerned about the fact that I am deprived of landline use and the Internet is dropping.  I have an elderly mother who needs me to be on the other end of a landline.  The previous deprivations were difficult for her and me.

To whom should I address my concerns?

[DanielS]

Hi @grantley,

I am so sorry that you have had another recent problem with your line. I understand how important it is to you and to your Mum. I'd like to offer you our help.  I've sent you a private message with some questions that I need to be answered. Please note that it could take us a couple of working days before we can pick it up for you. However; we will check to see what caused the fault and do our best to help.

Thanks

DanielS

[grantley · Accepted solution]

Just got a text on landline to say the fault is fixed.  Such a relief. 

First time I have ever been informed by text on landline to say  that fault has been fixed.  

It was supposed to be fixed by Friday so having the problem resolved in a few hours is a very pleasant surprise!

Delighted and so is my mother.

[DanielS]

That is great to hear @grantley 😊

Would you like us to look into anything else for you? 

Thanks

DanielS

[grantley]

All is well now.  No further problems.  Thank you.