I have a landline fault for the third time in as many months. It won’t be fixed until Friday. I am beginning to be irritated by this inconvenience which is proving difficult to solve.
For the first time today, I asked about compensation. I have never received compensation in the past and was told it will be automatically applied to my account after two days.
I feel that the service I am receiving is poor but that no-one is remotely concerned about the fact that I am deprived of landline use and the Internet is dropping. I have an elderly mother who needs me to be on the other end of a landline. The previous deprivations were difficult for her and me.
To whom should I address my concerns?
Solved! Go to Solution.
I am so sorry that you have had another recent problem with your line. I understand how important it is to you and to your Mum. I'd like to offer you our help. I've sent you a private message with some questions that I need to be answered. Please note that it could take us a couple of working days before we can pick it up for you. However; we will check to see what caused the fault and do our best to help.
Just got a text on landline to say the fault is fixed. Such a relief.
First time I have ever been informed by text on landline to say that fault has been fixed.
It was supposed to be fixed by Friday so having the problem resolved in a few hours is a very pleasant surprise!
Delighted and so is my mother.
That is great to hear @grantley 😊
Would you like us to look into anything else for you?
All is well now. No further problems. Thank you.