Landline call charges - when we have no landline phone
We moved into a new build house last May and have BT for broadband. We decided not to use the landline number and only use our mobile phones. We never plugged in a landline phone or own one. So our monthly bills have been fixed until last month when I noticed a slight increase and saw call charges on the bill. I queried this via the online chat and was told there was an error, it would be all sorted and we were refunded (only £1.89 but I wanted to make sure it was accurate). Looking again this month there is now £5.50 of call charges so clearly not sorted. The numbers are local but not ones we recognise or ever use. Does anyone know why this may be happening or have similar experience?
Plug in a phone and dial 17070 and make sure the phone number that is read out, matches the phone number on your account, as you may have a crossed line.
You could also try ringing you phone number and see if anyone else answers.
