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Beginner
9,214 Views
Message 1 of 20

Landline won't receive incoming calls from mobile phones

My landline phone has suddenly stopped receiving incoming calls from mobile phones.  When somebody tries to call it from a mobile it doesn't ring and nothing appears in the display.  It is receiving calls from other landlines normally and I can make outgoing calls normally.  Before I commit to an engineer visit (with the risk of being charged £130) I would like to know if anybody has any ideas.

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19 REPLIES 19
Distinguished Sage
Distinguished Sage
9,213 Views
Message 2 of 20

Re: Landline won't receive incoming calls from mobile phones

Do you pay BT for your line rental and calls?

Is it just an ordinary phone, without any call blocking features?

 

 

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Beginner
9,192 Views
Message 3 of 20

Re: Landline won't receive incoming calls from mobile phones

The answer is 'yes' to both questions

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Aspiring Contributor
9,188 Views
Message 4 of 20

Re: Landline won't receive incoming calls from mobile phones

it is likely to be an exchange problem. arrange for an engineer to come round and get it sorted.
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Beginner
9,187 Views
Message 5 of 20

Re: Landline won't receive incoming calls from mobile phones

Many thanks.

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Distinguished Sage
Distinguished Sage
9,180 Views
Message 6 of 20

Re: Landline won't receive incoming calls from mobile phones

Before you get an engineer out which could cost you £130 if it is a simple setting on your phone. Do you have another phone you could borrow in order to try to see if it receives the calls. Presumably you have also tried with more than one mobile phone to make sure that it is not a fault with the callers network.

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Distinguished Sage
9,166 Views
Message 7 of 20

Re: Landline won't receive incoming calls from mobile phones

also to avoid any charges you need to check with another phone at the test socket
Beginner
9,160 Views
Message 8 of 20

Re: Landline won't receive incoming calls from mobile phones

I've tried a different phone - with & without the microfilter.  I have also confirmed the problem with 4 different mobile phones from 3 different networks.

 

Because the problem is confined to mobiles I imagine there cannot be anything wrong with my hardware setup.  I deduce the problem must be at the point where the mobile signal connects with my landline phone cabling, presumably at the exchange.

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Distinguished Sage
9,155 Views
Message 9 of 20

Re: Landline won't receive incoming calls from mobile phones

just one further question is the mobile number calling hidden or displayed when calling your phone
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Beginner
9,149 Views
Message 10 of 20

Re: Landline won't receive incoming calls from mobile phones

Hidden.  Nothing at all appears in the display

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