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Beginner
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Message 1 of 10

Laptop unable to connect to the Internet

My 2 year old Dell Laptop will not connect to my BT Infinity HomeHub. Tried the BT helpdesk and they said I need to update the Drivers in the Laptop. Has anyone else had this problem. My iMac desktop connects perfectly to the Homehub so no issue with the Homehub itself.

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Laptop unable to connect to the Internet

have you checked the drivers are up to date on manufacturers website and not just windows update?

 

it may be your wifi card is not 'n' rated and you may find changing the hub to b/g instead of b/g/n may help



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Distinguished Sage
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Message 3 of 10

Re: Laptop unable to connect to the Internet


@sumherst wrote:

My 2 year old Dell Laptop will not connect to my BT Infinity HomeHub. Tried the BT helpdesk and they said I need to update the Drivers in the Laptop. Has anyone else had this problem. My iMac desktop connects perfectly to the Homehub so no issue with the Homehub itself.


Its a very common problem. The home hub 3 by default, uses a more secure connection method. Some older wireless cards need updating.

You can change the HH3 encrypion if you want.

 

See Wireless Help

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Contributor
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Message 4 of 10

Re: Laptop unable to connect to the Internet

Had a very similar problem when I first swiched back to be BT and got the HH3, it did indeed prove to be the drivers, my laptop was not a DELL and the drivers appeared to be up to date but wern't. This is a thread I created then CLICK THIS LINK 

 

As mine ain't a DELL not sure if this will help, but you hopefully it'll turn up to be something the same and you will find the correct/up to date drivers 🙂

 

 

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Contributor
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Message 5 of 10

Re: Laptop unable to connect to the Internet

Have a look in PC world or maplins for an n dongle, Iv got a netgear WNA 3100. which connects my 3 year old Acer to HH3 at full speed
Geoff
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Newbie
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Message 6 of 10

Re: Laptop unable to connect to the Internet via wireless through BT infinity

Laptop unable to connect to the Internet via wireless through BT infinity

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Distinguished Sage
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Message 7 of 10

Re: Laptop unable to connect to the Internet via wireless through BT infinity

have you checked you are entering the correct wireless code in to the lap top are the drivers up to date have you tried changing the wireless settings in the hub to b/g instead of b/g/n
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Distinguished Sage
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Message 8 of 10

Re: Laptop unable to connect to the Internet via wireless through BT infinity

As john46 has said, make sure you are using the PASSKEY found on the Homehub or the pull out card that came with it and not your email password or anyother password.

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Distinguished Guru
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Message 9 of 10

Re: Laptop unable to connect to the Internet

I have a windows xp machine and despite changing every possible wireless setting on HH on 2 seperate hubs I purchased a new wireless N dongle I am still unable to connect.
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Message 10 of 10

Re: Laptop unable to connect to the Internet


@Devon_Dave wrote:
I have a windows xp machine and despite changing every possible wireless setting on HH on 2 seperate hubs I purchased a new wireless N dongle I am still unable to connect.

@Hmm, that's odd. @DD, any on screen errors etc when trying to connect?

 

Our XP PC used to use the BTVoyager1055 a/b/g wifi dongle connected to our (then) BTHH2.

It worked fine for general browsing and even online videos - when it was with in 4 metres of the hub

 

Due to it being passed on to our 'YouTube addicted' daughter, I've recently upgraded the ram for more oomph, installed additional cooling fans and we've swapped to ethernet (through PLA's) as it was just that bit too far from the hub to maintain a decent speed.

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