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lorddark
Contributor
5,632 Views
Message 11 of 25

Re: Laptop won't connect to internet through home hub

That doesn't work either 😞
Ethernet connection works fine.
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gg30340
Distinguished Sage
Distinguished Sage
5,626 Views
Message 12 of 25

Re: Laptop won't connect to internet through home hub

Try setting up a different DNS server. Use the Google DNS settings.

 

Follow this guide again.

 

http://windows.microsoft.com/en-us/windows/change-tcp-ip-settings#1TC=windows-7

 

When you get to the part to specify DNS server.

 

Configure your network settings to use prefered 8.8.8.8 and alternate 8.8.4.4 as your DNS servers

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lorddark
Contributor
5,619 Views
Message 13 of 25

Re: Laptop won't connect to internet through home hub

Should I do this on the laptop or my main pc?
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gg30340
Distinguished Sage
Distinguished Sage
5,619 Views
Message 14 of 25

Re: Laptop won't connect to internet through home hub

One other thing to check, when you are in the settings make sure that the IPv6 is unticked.

 

You should be doing it on your laptop that has the problem.

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lorddark
Contributor
5,612 Views
Message 15 of 25

Re: Laptop won't connect to internet through home hub

Would it be something to do with my IP address changing when I reset my home hub?

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gg30340
Distinguished Sage
Distinguished Sage
5,610 Views
Message 16 of 25

Re: Laptop won't connect to internet through home hub

If it was a homehub IP problem your other devices would not connect to the Internet either nor would your laptop connect by Ethernet.

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lorddark
Contributor
5,604 Views
Message 17 of 25

Re: Laptop won't connect to internet through home hub

Changed dns to the google settings but that didn't work either Cat Mad

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gg30340
Distinguished Sage
Distinguished Sage
5,602 Views
Message 18 of 25

Re: Laptop won't connect to internet through home hub

Did you check that IPv6 was unticked?

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lorddark
Contributor
5,599 Views
Message 19 of 25

Re: Laptop won't connect to internet through home hub

Yep I did although only on the laptop. Does it need to be unticked on the main pc too?
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gg30340
Distinguished Sage
Distinguished Sage
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Message 20 of 25

Re: Laptop won't connect to internet through home hub

If all your other devices can connect to the Homehub by wireless and/or Ethernet and surf the Internet and your laptop can connect and surf by Ethernet it would rule out the hub being at fault.

 

As your laptop can connect by Ethernet but not wireless it would obviously point to a wireless problem on the laptop. I am out of ideas other than to suggest, unless somebody else can help, that the wireless network card on the laptop has developed a fault.

 

You could either get a new card fitted or probably a cheaper easier alternative would be to buy a wireless dongle and use that.