yamster
Contributor
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Message 1 of 7

Latency Issues

Hi,

 

I have issues with online gaming because I feel like I am behind the game play.

 

I have ran some ping tests to google.co.uk and bbc.co.uk and get different results and the ping to me is high. Please see below

 

Pinging www.google.co.uk [74.125.138.94] with 32 bytes of data:
Reply from 74.125.138.94: bytes=32 time=105ms TTL=43
Reply from 74.125.138.94: bytes=32 time=251ms TTL=43
Reply from 74.125.138.94: bytes=32 time=165ms TTL=43
Reply from 74.125.138.94: bytes=32 time=387ms TTL=43
Reply from 74.125.138.94: bytes=32 time=300ms TTL=43
Reply from 74.125.138.94: bytes=32 time=213ms TTL=43
Reply from 74.125.138.94: bytes=32 time=128ms TTL=43
Reply from 74.125.138.94: bytes=32 time=350ms TTL=43
Reply from 74.125.138.94: bytes=32 time=267ms TTL=43
Reply from 74.125.138.94: bytes=32 time=184ms TTL=43

Ping statistics for 74.125.138.94:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 105ms, Maximum = 387ms, Average = 235ms

 

 

Pinging www.bbc.net.uk [212.58.246.55] with 32 bytes of data:
Reply from 212.58.246.55: bytes=32 time=45ms TTL=54
Reply from 212.58.246.55: bytes=32 time=42ms TTL=54
Reply from 212.58.246.55: bytes=32 time=47ms TTL=54
Reply from 212.58.246.55: bytes=32 time=48ms TTL=54
Reply from 212.58.246.55: bytes=32 time=47ms TTL=54
Reply from 212.58.246.55: bytes=32 time=45ms TTL=54
Reply from 212.58.246.55: bytes=32 time=47ms TTL=54
Reply from 212.58.246.55: bytes=32 time=45ms TTL=54
Reply from 212.58.246.55: bytes=32 time=50ms TTL=54
Reply from 212.58.246.55: bytes=32 time=47ms TTL=54

Ping statistics for 212.58.246.55:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 42ms, Maximum = 50ms, Average = 46ms

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6 REPLIES 6
yamster
Contributor
564 Views
Message 2 of 7

Re: Latency Issues

Here is a trace route to both bbc.co.uk and google.co.uk

 

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

  1     7 ms     2 ms     2 ms  SYNOLOGYROUTER [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *       11 ms  31.55.187.177
  4    14 ms    44 ms    44 ms  31.55.187.176
  5    47 ms    11 ms    11 ms  core1-hu0-0-0-1.southbank.ukcore.bt.net [195.99.127.160]
  6    14 ms    44 ms    44 ms  peer2-et-3-1-0.redbus.ukcore.bt.net [62.172.103.193]
  7    14 ms    10 ms    11 ms  195.99.126.73
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    47 ms    11 ms    23 ms  ae0.er02.telhc.bbc.co.uk [132.185.254.105]
 11    11 ms    44 ms    30 ms  132.185.255.148
 12    45 ms    11 ms    11 ms  212.58.244.23

Trace complete.

 

 

Tracing route to google.co.uk [74.125.21.94]
over a maximum of 30 hops:

  1    10 ms     2 ms     2 ms  SYNOLOGYROUTER [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    13 ms    11 ms    10 ms  31.55.187.176
  5    14 ms    11 ms    10 ms  194.72.31.170
  6    12 ms    44 ms    44 ms  peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99.127.13]
  7    13 ms    10 ms    10 ms  195.99.126.185
  8    11 ms    11 ms    11 ms  108.170.246.194
  9    47 ms    21 ms    44 ms  72.14.237.53
 10   171 ms   305 ms   180 ms  72.14.235.115
 11    96 ms   197 ms   129 ms  216.239.48.6
 12   155 ms   388 ms   119 ms  216.239.40.130
 13   236 ms   132 ms   304 ms  216.239.47.83
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24   357 ms   305 ms   105 ms  yv-in-f94.1e100.net [74.125.21.94]

Trace complete.

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Webby
Distinguished Sage
552 Views
Message 3 of 7

Re: Latency Issues

Wired or wirless? Using home plugs/powerline adaptors?

Tried another device?

On your trace to google, the ping times up to hop 9 seem fine. Hop 6 to 7 is the traffic leaving BT's network, so it would seem any issue is beyond BT's network.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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yamster
Contributor
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Message 4 of 7

Re: Latency Issues

Hi,

 

It's a ethernet connection direct into the router. It's so annoying because sometimes the ping will show as 5 - 10ms but it only happens every few weeks.

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yamster
Contributor
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Message 5 of 7

Re: Latency Issues

I have used ping plotter and it's BTs network where I am getting packet loss please see below

 

This is a ping plot to google.

 

Target Name: www.google.co.uk
         IP: 172.217.0.67
  Date/Time: 20/08/2017 09:19:48 - 20/08/2017 09:29:48

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    10    0    3.61   35.02    7.70  SYNOLOGYROUTER [192.168.1.1]
  2    10  100       0       0       0   [-]
  3    10   70   11.31   12.76   12.02  31.55.187.177 [31.55.187.177]
  4    10    0   11.69   45.41   16.72  31.55.187.176 [31.55.187.176]
  5    10    0   14.69   48.25   43.41  core1-hu0-0-0-1.southbank.ukcore.bt.net [195.99.127.160]
  6    10   10   11.76   45.27   34.43  host213-121-193-203.ukcore.bt.net [213.121.193.203]
  7    10    0   11.46  148.84   32.62  195.99.126.185 [195.99.126.185]
  8    10    0   32.26   98.75   49.37  108.170.246.227 [108.170.246.227]
  9    10    0   17.80   48.82   43.27  209.85.250.91 [209.85.250.91]
 10    10    0   89.83   99.46   97.68  72.14.235.115 [72.14.235.115]
 11    10    0  101.28  151.34  122.14  216.239.48.6 [216.239.48.6]
 12    10    0  103.00  127.03  107.50  216.239.40.130 [216.239.40.130]
 13    10    0  104.84  127.78  109.19  72.14.233.198 [72.14.233.198]
 14    10    0  105.88  147.24  113.02  108.170.249.33 [108.170.249.33]
 15    10    0  106.05  136.98  128.83  108.170.225.117 [108.170.225.117]
 16    10    0  104.68  125.60  108.88  www.google.co.uk [172.217.0.67]

 

 

The below is to BT same packet loss area

 

Target Name: www.bbc.co.uk
         IP: 212.58.246.95
  Date/Time: 20/08/2017 09:23:26 - 20/08/2017 09:33:26

Hop  Sent  PL%    Min    Max    Avg  Host Name / [IP]
  1    35    0   2.52  16.54   4.88  SYNOLOGYROUTER [192.168.1.1]
  2    35  100      0      0      0   [-]
  3    16   75  12.47  47.89  21.44  31.55.187.181 [31.55.187.181]
  4    35    0  11.14  55.70  18.14  31.55.187.188 [31.55.187.188]
  5    35    0  11.82  48.15  27.88  195.99.127.46 [195.99.127.46]
  6    35    0  11.03  60.48  19.78  peer2-et-3-1-0.redbus.ukcore.bt.net [62.172.103.193]
  7    35    3  11.86  50.50  43.09  195.99.126.73 [195.99.126.73]
  8    35  100      0      0      0   [-]
  9    35    0  12.27  59.95  46.80  ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
 10    35    0  17.16  58.84  43.05  132.185.255.165 [132.185.255.165]
 11    35    0  16.10  59.59  45.22  www.bbc.co.uk [212.58.246.95]

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Webby
Distinguished Sage
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Message 6 of 7

Re: Latency Issues

Hop 3 is a router which is designed to ignore ping requests.

Icmp packets are the lowest priority of data packets, so if other routers are busy they will be ignored and it will appear as packet loss even though it's not.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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yamster
Contributor
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Message 7 of 7

Re: Latency Issues

So what do you think the issue is? It's so annoying when playing online I fell like I am a second / half a second behind everyone else.
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