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Keith_Beddoe
Distinguished Sage
Distinguished Sage
378 Views
Message 11 of 14

Re: Leaving BT and want to stop services

Under ideal conditions, the moderators can normally deal within 48 hours, but they are running a bit behind at the moment as they are only a small team based in the UK. They will however take full ownership until any issues are resolved

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sgt_bilko
Contributor
377 Views
Message 12 of 14

Re: Leaving BT and want to stop services

Thank you Keith that is good to know. I've been passed from one department to another on the phone and it's all just so time consuming, but nothing is ever achieved. They just keep making mistakes. 

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sgt_bilko
Contributor
343 Views
Message 13 of 14

Re: Leaving BT and want to stop services

@DavidM Thanks for your help with this matter. I did receive a refund for £18.04, but not for the other £11.38, which you had to add manually. For some reason that has never been accredited to my bank account and shows up in the dashboard for my BT account. Is there some way to have that processed? 

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DavidM
Moderator
Moderator
325 Views
Message 14 of 14

Re: Leaving BT and want to stop services

Hi @sgt_bilko,

 

Thanks for posting. I've checked that for you and the second refund of £11.38 will be released to your bank account soon.

 

Cheers

 

David

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