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colinogreen
Aspiring Contributor
196 Views
Message 1 of 3

Left on 11 September. Paid in advance by accident. Got new bill!

I was due to switch to Talk Talk on 11 September. I paid the Bill dated 12th September by accident thinking that I was paying in arrears when actually it turns out that the bill date was for the month from 12th September to 11 October when I was no longer with BT, so BT owe me money.

 

So, BT owe me money, but have just sent me ANOTHER BILL for October to November. What is going on? Also, why does it appear to be impossible to send an email to the BT billing department about this?

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2 REPLIES 2
john46
Distinguished Sage
191 Views
Message 2 of 3

Re: Left on 11 September. Paid in advance by accident. Got new bill!

Hi Welcome to the Community Forum

I am sorry to see you are having problems with your BT service

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

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colinogreen
Aspiring Contributor
176 Views
Message 3 of 3

Re: Left on 11 September. Paid in advance by accident. Got new bill!

Ok, thanks John. I have now made contact via live chat and hopefully the problems will soon be resolved.

 

Fingers crossed.

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