Less than minimum download speed on SUPERFAST FIBRE PLUS

[crossjam]

Hi,

I changed to Superfast Fibre plus on the 22nd of August and now I'm not even getting the minimum download speed that I should get (50mbs). Before I was on Superfast Fibre and was getting 50mbs on the dot. As soon as I changed to Superfast Fibre Plus I started/currently getting avg of 40mbs. I am hard wired straight into my router as I use a desktop. Can anyone help?

Product name:
BT Hub 6A
Serial number:
+084316+NQ64155540
Firmware version:
SG4B1000B540
Firmware updated:
21-May-2018
Board version:
1.0
Gui version:
1.64.0
DSL uptime:
2 Days, 14 Hours 56 Minutes 13 Seconds
Data rate:
12.27 Mbps / 45.34 Mbps
Maximum data rate:
12268 / 55091
Noise margin:
6.1 dB / 6.4 dB
Line attenuation:
16.1 dB
Signal attenuation:

VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
817931 MB Uploaded / 27073 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
LJCROSS
2.4 GHz wireless channel:
Smart (Channel 11)
5 GHz wireless network name:
LJCROSS
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
AC:84:C9:B2:1B:0D
Software variant:
-
Boot loader:
7.33.1

[pippincp]

As has been posted on here many times already, the upgrade to Plus has reset DLM. Give it 14 days for G.INP to be re-invoked and your speed should be back up.

Any problem after then get back.

[crossjam]

Ok so after roperting the issue on here I decided to just call BT and make them aware of the issue I was having so they had it on record. They did try "Tests" which seemed to make my connection worse for a while so advised they would send out an Engineer. I advised that I would rather monitor the connection to see if it improves over the 14 days. I did advise them of G.inp and DLM but they didn't know what I was talking about.

Last night I checked my connection and it had been online for 13 days and so many hours, Tonight I checked it and its now back to 0 days and 18 hours :(. My connection is still lower than minimum. Is there anything else I can do or ask BT to help with?

Strangely tonight I also noticed my mobile wasn't on the wifi and my SSID wasn't showing. I browsed to the router IP to find out that the SSID had changed to Broadcom_02263820 and a completely different WiFi password. Any clue why this has happened?

Thanks

Jamie

[imjolly]

can you repost the router stats please

[crossjam]

Product name:

BT Hub 6A

Serial number:

+084316+NQ64155540

Firmware version:

SG4B1000B540

Firmware updated:

21-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

1 Days, 10 Hours 59 Minutes 59 Seconds

Data rate:

12.18 Mbps / 45.37 Mbps

Maximum data rate:

12175 / 55271

Noise margin:

6.1 dB / 6.5 dB

Line attenuation:

16.1 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

23191 MB Uploaded / 8291 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

LJCROSS

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

LJCROSS-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:84:C9:B2:1B:0D

Software variant:

-

Boot loader:

7.33.1

[imjolly]

Your speed from last stats is very similar to original stats with attainable at bottom of estimate and connection speed low
Have you tried using the test socket with a filter even though you may currently use a filtered master socket this should be your best connection and eliminates your internal wiring as causing a problem
Can you repost to see if any difference

[crossjam]

"Have you tried using the test socket with a filter even though you may currently use a filtered master socket this should be your best connection and eliminates your internal wiring as causing a problem"

What does this mean sorry?

Before I changed my contract I was on a 50mbs connection and when I tested my connection I got 50mbs. Don't see it being a wiring issue as nothing has changed.