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Thorpus
Newbie
165 Views
Message 1 of 3

Limited knowledge of Technical Advisors

I have recently switched my Business Account to a Home Account and have suffered much wasted time trying to set up my new "MY BT" online log-in . I was not allowed to choose my preferred sole email address that was used with the Business account for accessing my new Home account. Two separate Technical advisors said that it was not a problem and issued me with temporary usernames and temporary passwords which they assured would allow me to create my desired log-in. Both attempts have failed and I believe that it is because BT Business online log-in settings have permanently reserved my email address in "the system". I put this to the last advisor but he would not accept my suspicions and just repeated the "default" instruction.

I have been informed that my first bill is available to view online but after numerous attempts I cannot view my bill. Where do I go from here ? as repeating the tedious access to a Technical Advisor will undoubtedly lead to another repeated futile attempt.

I feel more of a victim than a customer and trying to converse with a foreign accent does not help at all.

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
158 Views
Message 2 of 3

Re: Limited knowledge of Technical Advisors

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

They can be contacted using this link BT Care Team

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

 

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Distinguished Sage
157 Views
Message 3 of 3

Re: Limited knowledge of Technical Advisors

Hi

I am sorry to see you are having problems with your BT Service


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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