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629321
Aspiring Contributor
407 Views
Message 1 of 8

Line Rental Saver has been used to pay my broadband abd phone bill

I paid the line rental saver on the 10th January

Bill now showing that I am still paying full line rental and the £141 has been used to pay my monthly bills

 

Can I please be put in contact with a moderator as I am not satisfied with how the billing team have forced me to go

I have VOL numbers detailing recent communications - but hear nothing unless I spend hours on the phone attempting to correct billing administration errors

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
403 Views
Message 2 of 8

Re: Line Rental Saver has been used to pay my broadband abd phone bill

try online chat who should be able to help 






live chat







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Keith_Beddoe
Distinguished Sage
Distinguished Sage
401 Views
Message 3 of 8

Re: Line Rental Saver has been used to pay my broadband abd phone bill

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629321
Aspiring Contributor
379 Views
Message 4 of 8

Re: Line Rental Saver has been used to pay my broadband and phone bill

Online chat not an option due to poor typing skills

 

An email to or a phione call with a moderator is the only realistic method of detailing the catalogue of errors since January 1oth

 

Moderators - can a direct moderator dialogue be opened please

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imjolly
Distinguished Sage
Distinguished Sage
364 Views
Message 5 of 8

Re: Line Rental Saver has been used to pay my broadband and phone bill

your typing is fine posting here so you could give online chat a try and probably get your problem sorted



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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john46
Distinguished Sage
344 Views
Message 6 of 8

Re: Line Rental Saver has been used to pay my broadband and phone bill

if the moderators do get involved it will be 3/5 working days before they contact you after they have read this post and posted you there contact link
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NeilO
Moderator
Moderator
341 Views
Message 7 of 8

Re: Line Rental Saver has been used to pay my broadband and phone bill

Hi 329321,

 

Welcome to the forum, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to look into this for you. You can find the link by clicking on my username.

Thanks

Neil

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629321
Aspiring Contributor
312 Views
Message 8 of 8

Re: Line Rental Saver has been used to pay my broadband and phone bill

Thankyou Neil - this has been done
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