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Lore78
Beginner
664 Views
Message 1 of 4

Line/broadband fault in south east London

I've been without a phone line and broadband connection for the past two days due to a BT exchange fault in south east London (I live in SE16). After calling customer service I was told that it can take up to 21st November for this to be fixed. How is it possible it can take so long??? Anyone else having the same problem??? I'm really disappointed with BT. Also, there seems to be no information on the BT website about this particular fault.

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3 REPLIES 3
john46
Distinguished Sage
660 Views
Message 2 of 4

Re: Line/broadband fault in south east London

There have been a number of cable thefts across the UK you may be affected by one of them unfortunately complex faults can take time repair
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jameshuntse16
Beginner
595 Views
Message 3 of 4

Re: Line/broadband fault in south east London

hi i have the same prob i have no phone or internet 2

imjolly
Distinguished Sage
Distinguished Sage
587 Views
Message 4 of 4

Re: Line/broadband fault in south east London


@jameshuntse16 wrote:

hi i have the same prob i have no phone or internet 2



the last post on this subject is 4 months old so really doubt same fault



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