Hi all, just joined the forum today. I'm posting on behalf of my mother and her land line has gone on the blink for the third time, now. As with other customers who have reported a similar fault, the line is constantly engaged so I hear the "BT 1571" greeting. At my mum's end, she gets no dial tone. The first time, it corrected itself after 1.5 days. The next time, it was like that until an engineer fixed it after five days ... or at least I think it was fixed, as they said the "line seems to be ok now". I wasn't told what they did but they said maybe someone rang and didn't hang up their phone. I thought this unlikely, unless the caller did so and went away for a few days. The phone line has now reverted to its state of unuse, and I've now reported it for a third time. I thought it could be those automated software callers as my mum says she gets many calls where there is no connection on the other end when she answers the phone. I've checked her number of the TPS and its registered there. Does anyone else have this problem with their line, and do you think it could be due to someone (probably company software) not ending the call properly? I had carried out all the necessary DIY checks before reporting the problem. It's annoying as my mum refuses to have a mobile, (although my sister is at home in the evenings), and she had a stroke last year so the intermittent line problem is starting to worry me.
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I have asked a moderator to provide assistance, they will post an invite on this thread.
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Welcome to the forums,
I am sorry we still haven't got this one sorted out yet. I'll be happy to stay in touch with you until you are happy the fault has been fixed.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
I've emailed the moderators referencing my initial reference number to get an update and I received a second reference number
Not sure if I should have followed this up via the moderator email, but if whoever is looking at this could let me know of any updates as to when my mum's line can be restored and what the real problem was, I would be grateful. The line has been down since Thursday 6 March.
BT Community Forum [Incident: *****-*****]
We tested the line with a new phone yesterday and it's not made any difference, so it's an engineer call out, I'm afraid.
You need to contact Patrick via the tracked e-mail address that he used when he contacted you. Make sure that you keep the tracking number intact, on the e-mail itself, when you reply.
He is not likely to see any message posted here, unless he specifically asked you to reply here.