I don't mean to be rude John, but what a frustratingly pointless statement! I am here for that exact reason, my concern is, that because of the problems I am having being intermittent, that when the engineer comes out, there will be no fault showing and I will be charged for the call out!
I KNOW that there is a line fault, I doubt it's at the exchange, but through past experience, I very much think that there is some actual damage to the outside cables themselves caused by the extreme low temps and wet weather, expansion and contraction etc...
I realise you are maybe trying to help, but really, you first point out that I got my attenuation/SNR margin incorrect, even though it seemed quite clear by my initial post that I knew what I was talking about, then basically you tell me that my internet won't work til I get it fixed.
Sorry to be harsh, but I'm already as frustrated as can be with this issue in the first place, and can ill afford the £129 fee for BT Engineer to come out if no problem is found.
if no fault found after engineer visit you are more likely to get charged than not
Wonderful, so I'm pretty much screwed then.
How do I cancel the engineer visit, it's scheduled for tomorrow morning?
Just to clarify if Openreach don't find a fault they won't charge. They will only raise the charge if the fault is found on your own wiring or equipment after the master socket.
That's really interesting
Thanks so much for saying that, I was actually on hold with BT to cancel the appointment, but after that post have decided to go ahead with it.
At least now I can stop worrying about the potential bill.
And if by some odd chance it was on my end that the fault existed, I would be happy enough paying if it fixed the problem.
Sorry for being a bit short John. 🙂