Line installation for new build

[Leslygr22]

Hi hoping someone can give me some advice. I moved into a new build home in a development in the middle of Dec. We were informed that all was good to go in terms of getting our line & broadband organised as our fibre has been installed to our home and the openreach engineers been in and installed the unit in our cupboard. When I contacted  Bt to get a new line and broadband they said they couldn’t as they hadn’t been notified by openreach that they were now able to connect services to our house but when I contacted openreach they say the issue is with BT and that they need to register our box to our address but it is sitting in a backlog. Every time I contact BT I get a different reason as what the issue and to be honest I’m at my wits end. Can anyone advise what to do now as I can’t seem to get any sense out of Openreach or BT as to what the real issue is. 

[imjolly]

are you phoning the FTTP TEAM 08005874787

[Leslygr22]

No I haven’t, what do they deal with?

[imjolly · Accepted solution]

they deal with FTTP CONNECTIONS as there name suggests so give them a call

[Leslygr22]

Ok will do thanks for your help.