Hi hoping someone can give me some advice. I moved into a new build home in a development in the middle of Dec. We were informed that all was good to go in terms of getting our line & broadband organised as our fibre has been installed to our home and the openreach engineers been in and installed the unit in our cupboard. When I contacted Bt to get a new line and broadband they said they couldn’t as they hadn’t been notified by openreach that they were now able to connect services to our house but when I contacted openreach they say the issue is with BT and that they need to register our box to our address but it is sitting in a backlog. Every time I contact BT I get a different reason as what the issue and to be honest I’m at my wits end. Can anyone advise what to do now as I can’t seem to get any sense out of Openreach or BT as to what the real issue is.
Solved! Go to Solution.
are you phoning the FTTP TEAM 08005874787
they deal with FTTP CONNECTIONS as there name suggests so give them a call