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Greywolf
Aspiring Contributor
663 Views
Message 1 of 24

Line profile reset request

Hi,

 

I need a line profile reset.BT.png

 

Since BT broadband went down the other week my snr on upload is high and connection has become unstable.

 

Many thanks!

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23 REPLIES 23
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Line profile reset request

can you post the adsl stats  what you posted does not show connection time just system up time which may well be different



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Greywolf
Aspiring Contributor
658 Views
Message 3 of 24

Re: Line profile reset request

BT2.png

 

Sorry about that, thanks!

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imjolly
Distinguished Sage
Distinguished Sage
655 Views
Message 4 of 24

Re: Line profile reset request

you need to also post the adsl stats connection speed and noise margin as well as the results of btspeedtster diagnostic test which is the test that follows the completion of the first test  must be done with wired connection 

 

btspeedtester



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Greywolf
Aspiring Contributor
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Message 5 of 24

Re: Line profile reset request

BT3.pngBT4.pngBT5.png

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imjolly
Distinguished Sage
Distinguished Sage
645 Views
Message 6 of 24

Re: Line profile reset request

you are on adsl2+ and as such your profile is correct being 88.2% of connection speed so to get a higher profile you need a faster conenction speed not the other way round

 

your connection speed is about normal for your attenuation - about 10mb



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Greywolf
Aspiring Contributor
641 Views
Message 7 of 24

Re: Line profile reset request

Upstream is too high and have lost over 300 kbps in upload speed plus my connection is unstable, which was fine before BTs issue.

 

ADSL2+ is all we can get, despite the promises made by BT sales team, promising that our cabinet will be upgraded for BT Infinity....which is not going to happen.

 

This is a simple request for a line reset and would like a member of staff to put this request through.

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imjolly
Distinguished Sage
Distinguished Sage
638 Views
Message 8 of 24

Re: Line profile reset request

there is nothing wrong with your conenction - your speed are what you would expect from adsl2/2+.

 

enter your phone number and post results  remember to delete number   this will show what is available to you



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Greywolf
Aspiring Contributor
636 Views
Message 9 of 24

Re: Line profile reset request

I think I should know if there is an issue with my connection.

 

I am out of contract with BT so if a MOD/staff does not respond to my topic and put my request through we will leave BT.

 

I am not paying them £46 a month fo Broadband and phone to have an unstable broadband connection when it was working fine before.

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john46
Distinguished Sage
633 Views
Message 10 of 24

Re: Line profile reset request

As already your connection is absolutely fine and you have no problems and you will get the same sort of speed with any other provider your upload and download speeds are correct there is nothing to reset
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