Last week when seeing if we could get Infinity, the BT Broadband checker said we could have a '12 - 18mb Line' which was a decent upgrade on our 4.8mb speed.
This was a new thing - having tested the same page a week earlier we got that message 'BT Infinity is currently available to you'. This time we got the new message, together with a lovely image of the Home Hub 5...
So I ordered it and the BT Engineer came out. He put a new Master Socket in. He went out to do work on the cabinet (two cabinets actually, he said), and came back. he tested the line...
"Great" he said, job done.
"Hang on" I said, "That's what we were getting before - exactly that, in fact. This is supposed to be a line upgrade - we were promised up to 18mb..."
But no, he said that's it - that's all we get.
So... why did we get a line upgrade then? What was the point of that!? Is it possible there was a step he missed, to get the line up to 20mb? Or perhaps it takes a few days to max out?
Possibly the profile needs upping / resetting?
Can anyone please advise?
Post the results of this link , make sure you delete your phone number https://www.btwholesale.com/includes/adsl/main.html
Can you also run this speed test and run the further diagnostics then post the results http://speedtest.btwholesale.com/
The results of the test from that link:
Telephone Number XXX on Exchange ABINGER is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
|FTTC Range A (Clean)||17.8||11.9||1.2||0.8||--||Available|
|FTTC Range B (Impacted)||14.7||6.3||1||0.5||--||Available|
|WBC ADSL 2+||Up to 3||--||2.5 to 6.5||Available|
|WBC ADSL 2+ Annex M||Up to 3||Up to 0.5||2.5 to 6.5||Available|
|ADSL Max||Up to 3||--||2 to 5.5||Available|
|WBC Fixed Rate||1||--||--||Available|
...And the results from the second test:
Download speedachieved during the test was - 4.87 Mbps
For your connection, the acceptable range of speedsis 3.54 Mbps-5.05 Mbps .
IP Profile for your line is - 5.05 Mbps
Can you post the line details from the home hub ?
To help establish the possible problem, use this speed tester again and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
I assume you have a Homehub 5, if so, post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
...uptime is low due to powercut this morning - all these results are similar to what I was getting before the powercut though.