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Aspiring Contributor
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Message 1 of 19

Line speed up, throughput down

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Hello first ever post on forums.  
I cant get Infinity in my area but I saw that BT would move our locale from an 8MB to 20MB service which has now happened.  Thing is now my actual speed is only 1-2MB, but on the 8MB service it used to be 5-6MB.  I have tested on different days at different times (7AM, 8PM, 11PM)

My own router shows a line speed of approx 18,000 Kbps downstream, its a Belkin Play model.  So it seems Im getting the line speed but the throughput is very poor.

Any ideas? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Line speed up, throughput down

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welcome to the forum

 

can you post the adsl stats from your belkin and also run btspeedtester and post the results

 

are you connected to master or test socket?  do you have other sockets apart from master?



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Distinguished Sage
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Message 3 of 19

Re: Line speed up, throughput down

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Was the test ran wired or wirelessly?
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Aspiring Contributor
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Message 4 of 19

Re: Line speed up, throughput down

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OK my router ADSL area reports:

 TypeInterleave Path
   StatusShow Time
   DownstreamUpstream
   Data Rate (kbps)182331159
   Noise Margin (dB)3.05.9
   Attenuation (dB)22.57.9
   Output power(dbm)20.111.8

 

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Aspiring Contributor
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Message 5 of 19

Re: Line speed up, throughput down

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I only have one BT socket presented into my house, if that is what you mean by master, I have run the tests wired and wireless and the results are very similar, todays resilts are:
1. Best Effort Test:  -provides background information.

 Download  Speed
 36 Kbps
  
0 Kbps21 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 36 Kbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 16.08 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 1 Mbps
  
0 Kbps832 Kbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 832 Kbps
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Aspiring Contributor
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Message 6 of 19

Re: Line speed up, throughput down

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Aspiring Contributor
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Message 7 of 19

Re: Line speed up, throughput down

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1. Best Effort Test:  -provides background information.

 Download  Speed
 917 Kbps
  
0 Kbps21 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 917 Kbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 16.08 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 1.01 Mbps
  
0 Kbps832 Kbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1.01Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 832 Kbps



Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.

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Aspiring Expert
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Message 8 of 19

Re: Line speed up, throughput down

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Your line is okay and can see that your getting 18,000 throughput as your IP profile is 16.08MBps. Have you tried rebooting all the routers/modems etc. 

 

Also try connecting to the test socket behind the master socket, if you have one of the half face plates and see what results you get then. 

 

But i would definatley suggest contacting BT and they will be able to look at your BT speedtester results.

IT SUPPORT TECHNICIAN - Comptia A+ Certified, MTA Qualified and MTSC qualified
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Distinguished Sage
Distinguished Sage
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Message 9 of 19

Re: Line speed up, throughput down

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if you have only one socket it's unlikely the test socket will make much difference unless a faulty faceplate.

 

can you run btspeedtester again and post the results.  the previous 2 sets showed very low download speed for your profile



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Aspiring Contributor
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Message 10 of 19

Re: Line speed up, throughput down

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All thanks for the feedback, spoken with BT and they think its my router that is the problem.  Tec support pinged my router and they think the settings are wrong but they cant tell me what so are sending me a home hub v3.

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