Line speed up, throughput down

[scalextrix]

Hello first ever post on forums.  
I cant get Infinity in my area but I saw that BT would move our locale from an 8MB to 20MB service which has now happened.  Thing is now my actual speed is only 1-2MB, but on the 8MB service it used to be 5-6MB.  I have tested on different days at different times (7AM, 8PM, 11PM)

My own router shows a line speed of approx 18,000 Kbps downstream, its a Belkin Play model.  So it seems Im getting the line speed but the throughput is very poor.

Any ideas? 

[imjolly]

welcome to the forum

can you post the adsl stats from your belkin and also run btspeedtester and post the results

are you connected to master or test socket?  do you have other sockets apart from master?

[Webby]

Was the test ran wired or wirelessly?

[scalextrix]

OK my router ADSL area reports:

Type	Interleave Path
Status	Show Time
	Downstream	Upstream
Data Rate (kbps)	18233	1159
Noise Margin (dB)	3.0	5.9
Attenuation (dB)	22.5	7.9
Output power(dbm)	20.1	11.8

[scalextrix]

I only have one BT socket presented into my house, if that is what you mean by master, I have run the tests wired and wireless and the results are very similar, todays resilts are:
1. Best Effort Test:  -provides background information.

	Download  Speed
	36 Kbps

0 Kbps

21 Mbps Max Achievable Speed

 Download speedachieved during the test was - 36 Kbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 16.08 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	1 Mbps

0 Kbps

832 Kbps Max Achievable Speed

Upload speed achieved during the test was - 1Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 832 Kbps

[scalextrix]

1. Best Effort Test:  -provides background information.

	Download  Speed
	917 Kbps

0 Kbps

21 Mbps Max Achievable Speed

 Download speedachieved during the test was - 917 Kbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 16.08 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	1.01 Mbps

0 Kbps

832 Kbps Max Achievable Speed

Upload speed achieved during the test was - 1.01Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 832 Kbps

Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.

[deano3693]

Your line is okay and can see that your getting 18,000 throughput as your IP profile is 16.08MBps. Have you tried rebooting all the routers/modems etc. 

Also try connecting to the test socket behind the master socket, if you have one of the half face plates and see what results you get then. 

But i would definatley suggest contacting BT and they will be able to look at your BT speedtester results.

[imjolly]

if you have only one socket it's unlikely the test socket will make much difference unless a faulty faceplate.

can you run btspeedtester again and post the results.  the previous 2 sets showed very low download speed for your profile

[scalextrix]

All thanks for the feedback, spoken with BT and they think its my router that is the problem.  Tec support pinged my router and they think the settings are wrong but they cant tell me what so are sending me a home hub v3.