Our house is very old. The main BT box is an RC910.206.01. and was installed before we moved in 17 years ago. In the last 18 months, we've had BT Infinity installed.
The engineer took a feed from the RC910 to the new box he fitted. The landline and router are fed from the new box he installed.
The original main supply coming into the RC910 was run through a hole drilled in the wooden window frame. We want this window replaced with double glazing. I've been told, as an Infinity customer, the new box fitted recently is referred to as FTTC. I've also been told, as an FTTC subscriber, I can have the reparatory work done FOC by Open Reach.
I spent 1.5 hours this morning holding for an advisor. Eventually and after explaining my circumstance I was told it would cost me and I was "to phone 118500 for a local electrician". After all the hassle, I'm left none the wiser, frustrated and ready to jump off the nearest tall building.
Can anyone advise:
Is it as simple as buying a junction box and doing the work myself?
Do I have to get BT to do it?
As an Infinity subscriber, am I subscribed to FTTC?
If so, can I have the work done FOC or will I have to pay and if so, how much?
@Barnham I'm really sorry about the problems you had when speaking to the helpdesk. As that part of the line is classified as being on the Openreach network they are only permitted to carry out the work required to relocate your line. This is referred to as a Shift and is free of charge as BT installed the cable through your window frame.
We'll be happy to help you get that organised, please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
FTTC stands for fibre to the cabinet and is the technology used to supply your broadband it has no bearing on this work being chargeable or not.
Thank you so much for your speedy and great advice. I will be in touch very soon for your help in organising an Open Reach. Visit.
Again many thanks.
I have the same problem - an old house with telephone cabling entering the property through a wooden window / door frame. The junction box is attached to the wooden frame. It cannot be described as a master socket but is instead a very old tiny black bakelite box with wires coming out of it.
The wiring outside is corroded and tbh I am surprised the phone line and broadband actually work!
Can I contact Openreach to get this moved? The door and window above it are in desperate need of upgrading before the bad weather really hits. It leaks and is very draughty.
Thanks for your advice.
I have the same problem with the wire coming through the corner of the window and very old looking junction box on the windowsill. I'm looking to have the windows and sills replaced, is it still possible to have this old box relocated FOC?
You would have to pay to have the cable re-routed