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Guru
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Message 11 of 23

Re: Line too long for FTTC, but only just!

FTTC is no longer shown on the post code checker...

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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Distinguished Sage
615 Views
Message 12 of 23

Re: Line too long for FTTC, but only just!

try using your phone number in this checker

http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput

post code checking is not reliable as multiple cabinets can cover post code areas
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Contributor
587 Views
Message 13 of 23

Re: Line too long for FTTC, but only just!

bump, exactly the same situation, neighbours (less than 20mtrs away)can get a fibre product but i cant, even though i have a very solid 10mb adsl connection on a good quality line

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Contributor
560 Views
Message 14 of 23

Re: Line too long for FTTC, but only just!

Hi John46, here are my results, does this help?

 

Untitled.jpg

 

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Contributor
557 Views
Message 15 of 23

Re: Line too long for FTTC, but only just!

My question is really how i would go about 'appealing' BT's decision for my line, however they have calculated it?

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Expert
547 Views
Message 16 of 23

Re: Line too long for FTTC, but only just!

Hi davidf2012,

 

Have you checked to see if you are fed from the same cabinet ?

 

If not, enter the respective Tel. Nos. here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput to see which cabinet you are fed from

Best regards,
dfenceman
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Distinguished Sage
543 Views
Message 17 of 23

Re: Line too long for FTTC, but only just!

according to the wholesale checker fibre is not available to you you could try contacting the forum mods to see if they can get things checked for you here is there link http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators
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Contributor
534 Views
Message 18 of 23

Re: Line too long for FTTC, but only just!

hi, yes it is definatly the same cabinet i have checked, i am convinced that i would get a decent fibre service but as the op says, just outside the limit and wondering if there is anything that can be done to get the computer to say yes.

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Contributor
527 Views
Message 19 of 23

Re: Line too long for FTTC, but only just!

t.png

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Contributor
526 Views
Message 20 of 23

Re: Line too long for FTTC, but only just!

is this really too far for fibre?
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