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nickby
Beginner
717 Views
Message 1 of 4

Linking User ID with email details

I am unable to log in and make use of (i) BT email or (ii) BT Wifi

 

I can succesfully log-in to the main BT site via MyBT using my BT username (numbers and letters -- not an email address) and password. From here I am able to check my bill etc.


(i) If I try to check my e-mail via the e-mail icon next to My BT, I am logged out and the following message appears:

 

"Sorry
We were unable to log you in to your email.
Please check you are using your correct email password.
If you still see this message, please try again later.
Go back to BT.com >
Back to log in"

 

If I log back in and see the inclusive extras associated with my Broadband package, I can see the e-mail section is 'active'

 

I can also Go to My Inbox from here. Although this is a clumsy and longwinded method of access

 

How can I link my BT User ID log in to my email address (which is already set up as my Favourite)

 

This is a puzzle to me. Thanks for any help!

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3 REPLIES 3
DavidM
Moderator
Moderator
708 Views
Message 2 of 4

Re: Linking User ID with email details

Hi @nickby and welcome.

 

Can you take a look at the BT Email Management from community moderator @DanielS on this thread and let me know if that helps?

 

Cheers

 

David

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nickby
Beginner
699 Views
Message 3 of 4

Re: Linking User ID with email details

Thanks for the swift reply.

 

When I look at the Manage my emails, I can't see an option to 'Add to BT ID'

 

(Just a list of three emails, two no longer active one active and indicated as my favourite)

 

Hmmm 

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DavidM
Moderator
Moderator
686 Views
Message 4 of 4

Re: Linking User ID with email details

Thanks for checking that @nickby. Are you able to log into your emails via www.bt.com/email ?

 

Cheers

 

David

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