Ok so i've been having an absolute nightmare with BT for the last month with **bleep** customer service, promises from people not fulfilled, representatives lying to me and treating me like an idiot.
I've been told a couple times that chat logs are saved on BT's end but the person i just spoke to send they have no way at all to send me the logs which seems **bleep** and can't be true. I've also read forum posts on here from 4 months ago saying you can get them sent to me.
So who do i have to contact to get my chat logs since the last person i was speaking to was apparently unwilling to help me.
i've just been having an absolute mare for the last month dealing with bad customer service, being lied to and let down. i think i've been in contact on 10 separate occasions with further complaints. For example. The person i spoke to yesterday flat out said there is no way at all of getting my chat history but the person i spoke to today said i had to send a letter to BT. This is just one of the many contradictories that has occured that i want evidence of for putting in a complaint