Hi @Roboman welcome to the community and thanks for posting, I'm sorry about the delay getting back to you.
Can you try the following advice and let me know if it helps?
Not Spam
We recommend you regularly check your Spam folder as sometimes emails you’re expecting may end up there. If they do, select the message and click on the Not Spam button. Alternatively, you can drag and drop the email back into your Inbox.
This tells us that you're happy to receive this type of email and we’ll eventually send it to your Inbox instead of automatically putting it in your Spam folder.
Marking a message as "Not spam" won't necessarily guarantee that future email messages from that sender will be put into your Inbox. To improve the automatic filtering, you can also add the originator's email address to your contacts directory and also to your 'Safe Senders List'.
By default, email in the Spam folder is automatically deleted after a month. This should give you enough time to look at your "Spam" emails and check whether they are really spam. However you may wish to do this more regularly by selecting the email message and then clicking on the Trash bin icon to the right of the folder. Or, you can select 'Delete' from the top toolbar. You can also select multiple emails and drag and drop them into the Trash folder.
Hi, @Roboman thanks for confirming that, as you've tried almost everything already the only thing I can think of checking now would be if there are any rules set up that could be putting them in the spam folder. In BT mail can you click on the "Settings" tab then select the "Rules" folder to see if there is a rule in place?
If that's not it, I've also sent you a Private Message with details on how you can get in contact with the mod team and we'll raise a case with our email experts to get this checked.
