cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Expert
708 Views
Message 1 of 36

Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

Just went live today and already thing's aint looking good, everyone I spoke to at BT stated that I would definitely be connected at 15.5mb plus not on a standard ADSL service.

 

Time to phone BT India

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:13:13
Downstream8,128 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeFast
Noise margin (Down/Up)11.7 dB / 24.0 dB
Line attenuation (Down/Up)16.0 dB / 10.0 dB
Output power (Down/Up)19.8 dBm / 11.8 dBm
0 Ratings
35 REPLIES 35
Highlighted
Aspiring Expert
705 Views
Message 2 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

8 Mbps, my heart bleeds for you it really does.  It's an outrage you can only get 8 Mbps when I can get a massive 0.25 Mbps.

 

 

0 Ratings
Highlighted
Aspiring Expert
701 Views
Message 3 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

It is when I was on 20mb with Sky and now paying more for less. Thanks for the constructive answer.

0 Ratings
Highlighted
Aspiring Expert
698 Views
Message 4 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

try living on a maximum speed of 0.5 Mbps before complaining about lack of speed.

0 Ratings
Highlighted
Aspiring Expert
694 Views
Message 5 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

atleast yo have the option of going back to sky for your 20 Mbps.  I get 0.25-0.5Mbps no matter what ISP I'm with.

0 Ratings
Highlighted
Aspiring Expert
691 Views
Message 6 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

I am complaining because of false BT promises and and paying more for a service and getting half the speed. Your input is not constructive to this post

0 Ratings
Highlighted
Aspiring Expert
674 Views
Message 7 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

Read other posts on here, BT never tell the truth when trying to get you into a contract, if you believe it has been mis-sold, contact Ofcom, thats what I did when BT said I could get 10Mbps when in fact my line will only handle a max of 1Mbps.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
672 Views
Message 8 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

when you were with sky you would be using the LLU equipment in the exchange giving the adsl2+ connection.  AS you have checked your exchange is 21CN upgraded then eithe try uk sales and see if the can help or/and you could email the mods with your account and phone number and a link back to this thread.  They should be able to get it sorted out

 

forum.moderation.team@bt.com

UK sales   08007830056



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Aspiring Expert
666 Views
Message 9 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

Many thanks will give that a go as I know my exchange is definitely 21CN enabled and live.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
661 Views
Message 10 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

the email address is in my last post

 

forum.moderation.team@bt.com



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings