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daleski75
Aspiring Expert
676 Views
Message 1 of 36

Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

Just went live today and already thing's aint looking good, everyone I spoke to at BT stated that I would definitely be connected at 15.5mb plus not on a standard ADSL service.

 

Time to phone BT India

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:13:13
Downstream8,128 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeFast
Noise margin (Down/Up)11.7 dB / 24.0 dB
Line attenuation (Down/Up)16.0 dB / 10.0 dB
Output power (Down/Up)19.8 dBm / 11.8 dBm
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35 REPLIES 35
tony8436
Aspiring Expert
673 Views
Message 2 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

8 Mbps, my heart bleeds for you it really does.  It's an outrage you can only get 8 Mbps when I can get a massive 0.25 Mbps.

 

 

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daleski75
Aspiring Expert
669 Views
Message 3 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

It is when I was on 20mb with Sky and now paying more for less. Thanks for the constructive answer.

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tony8436
Aspiring Expert
666 Views
Message 4 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

try living on a maximum speed of 0.5 Mbps before complaining about lack of speed.

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tony8436
Aspiring Expert
662 Views
Message 5 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

atleast yo have the option of going back to sky for your 20 Mbps.  I get 0.25-0.5Mbps no matter what ISP I'm with.

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daleski75
Aspiring Expert
659 Views
Message 6 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

I am complaining because of false BT promises and and paying more for a service and getting half the speed. Your input is not constructive to this post

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tony8436
Aspiring Expert
642 Views
Message 7 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

Read other posts on here, BT never tell the truth when trying to get you into a contract, if you believe it has been mis-sold, contact Ofcom, thats what I did when BT said I could get 10Mbps when in fact my line will only handle a max of 1Mbps.

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Distinguished Sage
Distinguished Sage
640 Views
Message 8 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

when you were with sky you would be using the LLU equipment in the exchange giving the adsl2+ connection.  AS you have checked your exchange is 21CN upgraded then eithe try uk sales and see if the can help or/and you could email the mods with your account and phone number and a link back to this thread.  They should be able to get it sorted out

 

forum.moderation.team@bt.com

UK sales   08007830056



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daleski75
Aspiring Expert
634 Views
Message 9 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

Many thanks will give that a go as I know my exchange is definitely 21CN enabled and live.

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Distinguished Sage
Distinguished Sage
629 Views
Message 10 of 36

Re: Live today and stuck on ADSL yet BT promised me I would be on ADSL2+

the email address is in my last post

 

forum.moderation.team@bt.com



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