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tonyk77
Aspiring Contributor
931 Views
Message 171 of 491

Re: Locked out of bt email - stuck in a loop

Great

 

Thanks Daniel

 

Hopefully we can get this sorted out once and for all this week. - I've just had to reset everything again this morning.

 

Tony

0 Ratings
Damian99
Aspiring Expert
919 Views
Message 172 of 491

Re: Locked out of bt email - stuck in a loop

This is an absolute joke lol - blocked it twice today all ready.

0 Ratings
DanielS
Moderator
Moderator
909 Views
Message 173 of 491

Re: Locked out of bt email - stuck in a loop

You are very welcome @Damian99.

 

I'd like to think that none of us would be emailing you about a problem with that email!

 

Just so I'm not eating my words at a later date, I've marked it for telephone contact only Smiley Happy

 

Thanks

 

DanielS

Damian99
Aspiring Expert
903 Views
Message 174 of 491

Re: Locked out of bt email - stuck in a loop

Thank you - for now i have found a temporary work around so BT cannot block my account anymore - i simply am not bothering to reset it again now till its sorted. 

Spoiler
Smiley Tongue

 

0 Ratings
mike5tafford
Beginner
903 Views
Message 175 of 491

Re: Lost access to primary email account following BTID/Mail merge

I am locked out of my btinternet mail in a login loop. Says that my password is incorrect when it is not. Have had no emails for over a week.

0 Ratings
camster
Aspiring Contributor
885 Views
Message 176 of 491

Re: Locked out of bt email - stuck in a loop

Paddyb,

if you click on your name no option to contact you cones up. 

 

Already had had to change password twice today...

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
882 Views
Message 177 of 491

Re: Locked out of bt email - stuck in a loop

(a) You have to be invited to contact the mods before tghe link is visible

 

(b) I notice you are posting via mobile, you will only see the link on the full site.

DanielS
Moderator
Moderator
875 Views
Message 178 of 491

Re: Locked out of bt email - stuck in a loop

Hi @camster,

 

I made the link available to you earlier. You will need to view the full site, as @licquorice says, rather than mobile view to see it easier.

 

Thanks

 

DanielS

0 Ratings
bowlesy555
Beginner
837 Views
Message 179 of 491

Re: Locked out of bt email - stuck in a loop

Hi,

Can you give me an idea of how long it might be before my account is fixed?

Cheers,

Claire
0 Ratings
daisymay
Contributor
772 Views
Message 180 of 491

Re: Locked out of bt email - stuck in a loop

I would just like to know someone is working on this. No emails for a week. Or, could someone suggest a way round it for now. Maybe no password check at all? (if it's private email, on a private computer, I'd take the risk...)

0 Ratings