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MartynFlook
Aspiring Contributor
977 Views
Message 181 of 491

Re: Locked out of bt email - stuck in a loop

Total frustration with BT at moment. Email Account is now being compromised two or three times a day.  Tried to explain to Indian Lady who told me no problem with my account and couldn't / wouldn’t accept that BT was sending me text messages (64364) to confirm Account was compromised nor the BT emails that the account was secure after I changed passwords.  At the moment I have the full 10 sub accounts some of which  I am completely unable to delete, BT India have tried as well to no avail.  This morning I lost the ability to “Manage my BT accounts”.  Have tried to explain to level 2 Tech but simply not listened to.  Please can somebody help.

0 Ratings
DavidM
Moderator
Moderator
964 Views
Message 182 of 491

Re: Locked out of bt email - stuck in a loop

Hi @MartynFlook,

 

Thanks for posting. I'm really sorry you're stuck with the email password loop. Can you send me over the details and I'll take a look at this for you? You'll get the contact the moderators link in my prpofile.

 

Cheers

 

David

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tonyk77
Aspiring Contributor
944 Views
Message 183 of 491

Re: Locked out of bt email - stuck in a loop

I'm still needing to reset the passwords 3 times a day - any news on a fix yet?

 

Tony

0 Ratings
camster
Aspiring Contributor
938 Views
Message 184 of 491

Re: Locked out of bt email - stuck in a loop

Just got my first of the daily text message saying account compromised, it's like ground hog day for the past 2 weeks
0 Ratings
Hwalker11
Beginner
899 Views
Message 185 of 491

Re: Locked out of bt email - stuck in a loop

I have had the same problem since last Friday. I change my password and then log in to web mail and also to Access mail (BTs is unusable for any professional use). Half an hour later I get asked for my password and its all gone again. Same on web mail. BT specialists have told me its my fault and they are only interested in web mail, so go see a computer specialist. It all worked fine until Friday morning when BT's mail system crashed. I watched the timer for webchat go up from 4 minutes to wll over an hour, so I knew they had a problem., I did manage to ring them after a 1 hour 12 minute wait. but they could (or would?) not help. Still not working after three sets of contact with them, and they will not say what their problem is!
0 Ratings
Hwalker11
Beginner
881 Views
Message 186 of 491

Re: Locked out of bt email - stuck in a loop

I am still in the same situatiojn. Can log in after a pqassword change for about half an hour and then it will not work again, so I have to enter another password. When I use outlook, it tells me that all is OK, and sends a test message. If I then log in to Web malil, it says too many failed log ins. BT tells me its not their responsibility to tell me how to set up uotlook, but it all worked until they changed things at their end. I am now going tpo put in an official complkaite in writing and hope to get a reply or at least a solution. I have had one of their email specilists ring me, but no laqsting solution given. In view of the fact thatit is their **bleep** up, I reckon they should tell us how to fix it.

Now moving obver to Google mail.

0 Ratings
JohnC2
Moderator
Moderator
866 Views
Message 187 of 491

Re: Locked out of bt email - stuck in a loop

Hi @Hwalker11 Sorry you keep having to reset your password. 

 

We will be happy to look into this for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings
kinetic747
Contributor
825 Views
Message 188 of 491

Re: Locked out of bt email - stuck in a loop

I'm having the same issues after getting the security breach text message but can't for the life of me find the 'contact the mods' link.

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
822 Views
Message 189 of 491

Re: Locked out of bt email - stuck in a loop

The link is only visible when invited by the mods to contact them.

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kinetic747
Contributor
820 Views
Message 190 of 491

Re: Locked out of bt email - stuck in a loop

Ok, thanks. I'm on live chat at the moment trying to sort this mess out. It couldnt have happened at a worse time as I am applying for a new job.

0 Ratings