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NeilO
Moderator
Moderator
827 Views
Message 201 of 491

Re: Locked out of bt email - stuck in a loop

@kinetic747 That's great, I'm glad it's sorted. 

0 Ratings
cautiousrob
Aspiring Contributor
812 Views
Message 202 of 491

Re: Locked out of bt email - stuck in a loop

Hi NeilO

 

Just to update you and the other Mods, I had to do (yet another) password reset yesterday noon, since when everything has been behaving itself.

 

24 hours and no more problems, maybe it's fixed . . .

 

Fingers crossed!

 

Thanks for your help

 

Rob. 

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Damian99
Aspiring Expert
806 Views
Message 203 of 491

Re: Locked out of bt email - stuck in a loop

"touch wood" i also have been able to keep access without the need to reset the password every other hour, for the last 24 hours. So hopefully it's sorted now.

 

Thanks (to whoever may have sorted it)

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daisymay
Contributor
780 Views
Message 204 of 491

Re: Locked out of bt email - stuck in a loop

Mine's still not working. (Perhaps they're being fixed one at a time...) Still get 'incorrect password' message, regardless of resets, and trying to get in via a roundabout way. Please fix, someone!

0 Ratings
kinetic747
Contributor
757 Views
Message 205 of 491

Re: Locked out of bt email - stuck in a loop

Gone again after the security breach text, what the hell is going on?
0 Ratings
DanielS
Moderator
Moderator
754 Views
Message 206 of 491

Re: Locked out of bt email - stuck in a loop

Hi @kinetic747,

 

Have you tried logging in through BT.com/mail? It should take you through the online recovery process. Let me know if it does. Don't reset the password before trying this please.

 

Thank you

 

DanielS

0 Ratings
kinetic747
Contributor
749 Views
Message 207 of 491

Re: Locked out of bt email - stuck in a loop

Tried logging in and it's asking for security question and password reset, shall I go ahead?
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DanielS
Moderator
Moderator
746 Views
Message 208 of 491

Re: Locked out of bt email - stuck in a loop

Yes please @kinetic747.

 

Let me know if it gets your access back as it should.

 

Thanks

 

DanielS

0 Ratings
kinetic747
Contributor
733 Views
Message 209 of 491

Re: Locked out of bt email - stuck in a loop

Yes I've got access back but why is it happening?
0 Ratings
daisymay
Contributor
728 Views
Message 210 of 491

Re: Locked out of bt email - stuck in a loop

I tried logging in like this, but it first refused my password, then said my security info was wrong! (My date of birth etc.?? Most definitely correct!) I'm fed up....

0 Ratings