Logging in to email problems

[ssrco02]

I can't get past thisGetting exactly the same problem, it let me reset my password but still won't let me in.

[polish]

Yes I tried to change my password on one of my email addresses , let me change it and still cannot log in still getting the red box with message in

[JohnnyRingo]

Same problem, started this morning - can't login on desktop PC but can on laptop and mobile devices.

Other browsers also do not work.

[ssrco02]

I just managed to get in by using Chrome.

[JohnnyRingo]

Yup - desktop login works on Chrome.

Not with Firefox or Edge.

[JohnnyRingo]

BT UK rep Dee.H. just informed me the issues are likely due to the changes they have made to their email system this week. She will feed this information back.

[Steve38]

I have a similar problem.  BT updated their email.  When I try to log in it tells me the password is wrong.  I change the password but the same thing happens.  I rang customer services and they could not help.  They said they would send a new password in the post.  I am over 70 years old and sheltering due to Covid 19.  I haven't left the house for over two months.  I will not be going out for several weeks yet.  I now cannot communicate with family, friends or suppliers who deliver to us.  This is awful.  A problem caused by BT that they cannot resolve and just leave me abandoned.

[ssrco02]

Steve38, I was able to request and change my password but it still won't let me in with the new one, the same error message comes up. 

[billcubbon]

Seems that changes BT have made today effectively means it is no longer possible to access you email or even My BT with the Firefox browser. I tried using the latest Microsoft Edge version and this worked. Very annoying since I use Firefox as my default browser.

Just hope that somebody from BT is monitoring this forum and sorts this mess they have made out.

[polish]

I too use firefox as my default browser as do three other members of my family.

IS SOMEONE GOING TO SORT THIS MESS OUT PLEASE