Logging in to email problems

[Bunnies]

Works fine using Firefox IF you (temporarily) disable McAfee WebAdvisor.  No other websites are affected.  Ironic really since McAfee is supplied by (and branded) BT.

[polish]

HELLO WOULD A MODERATOR PLEASE LOOK AT THE MANY PEOPLE WHO HAVE LOGGED THEIR PROBLEM  UNDER THE 

• Logging in to email problems dated today.   THIS NEEDS BT TO SORT PLEASE. THANKS JULIE

[licquorice]

@polish  Have you tried @Bunnies  suggestion to see if that helps. Its not a general problem with Firefox, I can log in fine.

[Steve38]

This is exactly what happened to me. No matter what you do it sends you round in the same circles and you still can't get in. I rang customer services and they were unable to help. All they can do is send a new password - through the post. And what happens when that comes? I go round in the very same circles?

[JohnnyRingo]

Yes - disabling McAfee WebAdvisor works.

[ssrco02]

Yes I can confirm I disabled the McAfee Webavisor add-on in Firefox and the email works again.   

Guess we have to work this way until BT can sort it out.

[licquorice]

I have notified the mods about the McAfee problem

[semaphore]

As above reset password etc, cleared cache, all searches still going round in circles all day.  Was fine yesterday and now rubbish. After reading numerous problems other people are also suffering have followed their advice and managed to log onto both email and bt.com using Microsoft edge with no problem. Which begs the question is this a fault with BT or have FIREFOX done something to mess everything up. 

[billcubbon]

Yes agreed. If you disable the McAfee Web Advisable add on (Supplied by BT) the problem goes away.

Nice one BT.

Seems there is a disagreement going on between the email and security departments in BT.

[donbryc1]

I have 2 laptops at our home. I can sign in fine on one, but the other says it doesnt recognise the sign in details. Weird, or just **bleep** BT?