BT Login.

[DCOnCommForum]

Isn’t that a bit over the top? Refresh removes all your addons when you only needed to disable one of them - McAfee WebAdvisor.

[Ronmcg]

I have had the same problem when trying to log  on to emails on my desktop. I have tried chrome and edge, reset my password but to no avail! I can log on on my iPad and iPhone. I phoned up BT help and the guy took me through everything again, said he would have to get extra technical help and would phone me back today - which he never did! I contacted the help again and a different guy asked me to log on on my iPad via safari, which I was able to do. So he said it was nothing to do with them and must be my desktop! Not helpful at all!

I do not have broadband or any other services with BT and have received an email saying I will now have to pay for the email service. (Like many people I have had my email via BT for many years). They said I would have to register with MyBT in order to manage my account so I did - but now can't log on to that either and get the same message!

I don't feel BT care a damn!

[roadrunner67]

I don't use McAfee WebAdviser.

[DCOnCommForum]

Wonder if you had some other addon that did similar filtering maybe using the same list as McAfee.

[roadrunner67]

I only use three Add-ons... Adblock Plus... Auto Sort Bookmarks and Zoom Page WE, I have reinstalled them all with no problems and BT Email is now working fine.

[jax21]

I have the same problem. I cannot log in via firefox browser but I can on my android mobile phone. Why can this not be fixed?? 

[roadrunner67]

I posted what worked for me on page 7 of this thread.

[Ronmcg]

I have just updated my browser (chrome) and can now log on!

[jax21]

Thanks. I'll try it. Maybe it's McAfee that's the problem?

[WeeDee]

I've had simiar problems on my Desktop since yesterday.  I'm using Windows 10 and Firefox.

My iPhone, however, seems to be able to login quite happily.

I had a similar problem a few months ago.  I ended up changing the password (using the Forgot Login Details option on the login page).  A bit of a pain though.  As one of the other contributors has posted you'd think BT would at least investigate it as it seems to be affecting a lot of users.