Logging in to email problems

[ColinTB]

Logging on via Firefox now seems to be working ok without having had to try any of the solutions suggested.

[Steve38]

Yes, after a faulty BT update.

[jax21]

Hello everyone who''s replied and thank you all forvyour suggestions. As of now I have to get into email through myBT, even on my android phone, but will try Firefox shortly.

[jax21]

Hello all again. Had to refresh Firefox to get my husband''s email login to work. I haven't had a recent Firefox update so must assume it is a BT server problem...but why do we, as users, have to find the work round?? Like releasing a beta version and not telling anybody .😊 thanks all, fingers crossed all OK now.

[jetk]

Still have to disable McAfee web advisor on Firefox, so don't believe issue is resolved.

[jax21]

That's interesting.  I didn't have to disable McAfee. 

[jetk]

Web Advisor 8.1.0.23 updated 22 May 2020 ,  Firefox version76.0.1 64 bit. Windows 10. Occurs on 2 machines, still need to disable to login.

[billcubbon]

HI jetk.

Exactly the same versions as me and still need to disable the McAfee WebAdvisor add-on.

As a minor detail my version of Firefox was updated to 76.0.1.64 on 9th May, and the problem did not start until last Friday 22nd May.

[Steve38]

It's a problem caused by a faulty update from BT which caused Firefox users trouble. The problem started with BT. And they don't seem to be interested or care less.

[Tupperty]

My Son and i cannot log into our emails through a web browser on our PC. we also cannot log into BT Sport through a web brower.

But we both have the Yahoo Iphone mail app and they are still woring fine also i have the windows 10 mail app on my PC and it works fine so there is nothing wrong with the passwords it must be something wrong at the BT side.